Frequently Asked Questions

What is included in a property rental?

Complete access to the property, which we certify as a Blixa Properties home. This rental includes 24/7 Guest Support prior to booking, help planning your stay as well as assistance while you’re onsite at the property, and post-stay follow-up to ensure your satisfaction.

We provide intensive housekeeping protocols to ensure that the property is properly cleaned and disinfected prior to each reservation.

We stock eco-friendly toiletries, pantry basics and coffee with each stay. Our staff of Guest Services experts are available to help support your stay and troubleshoot any issues you might have, so you can focus on enjoying time with your friends and family.

What does the security deposit cover?

The security deposit fee is a refundable fee to cover any damages to the home or home furnishings. The deposit is released to you within 72h of check out, minus any damages.

What is your pet policy?

Many of our homes are dog-friendly! Please be sure to tell our Guest Services team at the time of booking that you’d like to bring a pet so that they can add the $30 non-refundable pet fee to your reservation.

When renting a property along with your pet, we ask that guests follow the following rules:

We ask that you pick up your pet’s waste.
Please be sure to check them for ticks after spending any time in the parks (and be sure to check yourself as well).
Please wipe their paws when entering the house.
If you allow your dog on furniture, please bring a throw blanket from home that they can lay on. We ask that dogs are not allowed on beds.
If your dog is not fully trained, please bring their crate if they need to be left unattended. We ask that dogs are not left unattended in the home for more than 2 hours.
Owners assume responsibility for their pet when they are outside on the property.

What is your cancellation policy?

Guests who cancel at least 14 days before check-in will get back 100% of the nightly rate but not the administrative or credit card processing fee. If Guest cancels between 7 and 14 days before check-in, they’ll get back 50% of the nightly rate, but not the administrative or credit card processing fee. Otherwise, no refund will be issued.

For all bookings:

If a guest arrives to a property, and the listing is inaccessible or unsafe: Blixa Properties will help the guest find comparable alternative accommodations or issue a full refund (minus the administrative or credit card processing fees). If comparable alternatives are provided and not accepted, the guest forfeits their right to a refund.

For issues related to power or Wi-Fi: Blixa Properties will work to fix the issue within 24 hours. If the issues are fixed within 24 hours, no refunds will be given. If the issue cannot be fixed after 24 hours, Blixa Properties will help the guest find immediate alternative accommodations. If comparable alternatives are provided and not accepted, the guest forfeits their right to a refund.

Refunds are not available due to issues involving hot tubs or pools.

Credit card processing fees are non-refundable.

Do you provide towels and linens?

Yes, we provide fresh towels and linens for each stay based on the number of beds available and maximum occupancy of the vacation rental. Select listings feature Parachute Bedding and Cozy Earth Bamboo Bedding.

What other items will be provide during our stay?

We provide eco-friendly Public Goods toiletries including hand soap, body wash, shampoo, and conditioner; pantry basics including coffee, sugar, salt, pepper and cooking oil; paper goods including an allocation of paper towels and toilet paper.

The house sleeps six people, but I have a group of 10. Can we have people sleep on the floor or couches?

We do not allow over-occupancy of any of our vacation rental properties. If you need accommodations for additional guests, we are happy to help provide options for additional properties available for rental in close proximity based on availability. Evidence of overnight over-occupancy may be subject to removal from the property or penalties for any subsequent damage (i.e. related to a party or damages to septic systems due to over usage, etc.)

When and how do I receive my check-in instructions and access details?

Check-in details are sent via email or platform message 24 hours prior to your check-in. If you have any questions related to these instructions prior to receipt of the details, please contact our Guest Services team.